ROA Coaching (“we”, “us”, “our”) is committed to protecting the privacy and personal data of visitors and clients of our website (https://www.roacoaching.com) (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws and regulations.

1. Data Controller

For the purposes of applicable data protection law, the data controller is: ROA Coaching Address: Mehmet Paşa Sokak, No: 8/3, Etiler, Istanbul, Türkiye Email: info@roacoaching.com

2. Information We Collect

We may collect and process the following categories of personal data:

• Contact details and identifiers: such as name, email address, telephone number, organization name, job title – typically when you fill out a contact/request form on our Website.
• Usage information: information about how you use our Website, including IP address, browser type, operating system, pages visited, referral URLs, clickstream data, time/date stamps.
• Communications data: correspondence between you and us (via email, form submissions, or other channels).

Optional additional information: if you choose to provide further details (for example in a coaching intake form), we may collect additional personal or professional profile information relevant to the services we provide.

3. How We Use Your Information

We use personal data for the following purposes:

• To respond to your inquiries and requests submitted via the Website (e.g., information about coaching services).
• To provide our services, including scheduling, billing, delivering coaching or training programs.
• To administer and manage our Website, including security, troubleshooting, and performance monitoring.
• To send you non-promotional communications (e.g., service updates, confirmations).
• To comply with legal obligations (e.g., tax, accounting, regulatory).
• Where permitted by applicable law, we may use your personal data for marketing or promotional purposes, subject to your consent.

4. Legal Basis for Processing

Where required by applicable data protection law (for example under the EU General Data Protection Regulation – GDPR, or Turkish data protection law – KVKK), our legal bases for processing your personal data include:

• Your consent (e.g., where you explicitly opt in).
• Performance of a contract (or steps taken prior to entering a contract) when you engage our services.
• Our legitimate interests (for example to improve our services, enhance website functionality), except where such interests are overridden by your rights.
• Compliance with legal obligations.

5. Sharing Your Information

We do not sell your personal data. We may share your personal data with:

• Service providers acting as data processors (e.g., website hosting providers, analytics providers, email processing services).
• Professional advisors (lawyers, accountants) where needed for compliance or legal purposes.
• Third parties where required by law, or where necessary to protect our rights, security or property.

In all such cases, we ensure appropriate safeguards (contracts, data-processing agreements, security measures) are in place.

6. International Transfers 

If your personal data is transferred to countries outside Türkiye or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place (for example standard contractual clauses, adequacy decisions) so that the protection of your personal data continues without interruption.

7. Retention of Personal Data

We retain personal data only as long as necessary for the purposes set out in section 4 above, or as required by law (for example for tax or accounting records). When the data is no longer needed, we will securely delete or anonymize it.

8. Security

We have implemented technical and organizational measures designed to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. We regularly review these measures to ensure continued security.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to provide functionality, understand usage, and improve services. When required, we will provide a separate cookie notice and obtain your consent. You are able to control or disable cookies via your browser settings, but this may affect some features of the Website.

10. Links to Other Websites

Our Website may contain links to external sites that we do not control. Once you leave our Website via a link, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those other sites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will be revised accordingly. Please check back periodically. Significant changes will be notified via the Website or by email if we hold your contact details.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact:

Email: info@roacoaching.com

Address: Mehmet Paşa Sokak, No: 8/3, Etiler, Istanbul, Türkiye